Refund Policy

Email support@getsellerpulse.com from the address on your account. You do not need to give a reason, and we will not ask you to sit through one.

We start the refund within two working days. It is returned to your original payment method by Paddle, who process our payments — how quickly it appears is up to your bank, usually 5 to 10 working days.

• Your first payment on any plan.
• A renewal you did not expect or did not want — monthly or annual.
• A charge you believe was made in error.

The 14 days run from the date of the payment you want refunded, not from when you first signed up. If an annual renewal catches you out, that renewal is refundable for 14 days like any other payment.

We do not refund past 14 days, but you can cancel at any time and you will not be charged again. You keep full access until the end of the period you have already paid for — we do not cut you off the moment you cancel.

Cancelling does not delete anything. Your clients, projects and approval history stay put, and you can still sign in on the free plan.

A refund ends the paid subscription and moves you to the free plan. Your existing clients, projects, content and approval history are not deleted, even if you are over the free plan’s client limit — you simply cannot add another client until you are back under it.

If you want your data removed entirely, delete your account from settings, or ask us and we will do it.

The free plan is free. There is nothing to refund, and you never need a card to use it.

Please email us before raising a chargeback with your bank. A chargeback takes weeks and usually locks the account while it is investigated; an email takes a day and gets you the same money back. We have never refused a refund inside the window.

See the terms of service for how subscriptions and cancellation work, and the pricing page for what each plan includes.